DISPATCHING

TO185.DISP

Title

Abstract

The End of the Line

Coastal Training; 1997

Serving customers on the telephone may be 100 percent of your job. Or it may only be a small percentage of the work you do. But chances are good that it may be the single most important aspect of how you represent your company or organization. This video, accompanied with a how-to-book “Keep Them Calling: Superior Service on the Phone” will use the various objectives to help improve customer service in your workplace.